Cathay Pacific國泰航空公司the world’s leading airliner…. Introducing Cathay Care before you flight Cathay Care is our commitment to your well being. We understand your concerns, and have introduced enhanced measures across every stage of the journey – from check-in to the cabin – so you can take off with confidence.
「國泰護航」是我們確保你在旅途上身心安泰的承諾。我們明白你的顧慮，並已推出加強措施，關顧你從辦理登機手續至登機入坐的每項細節，令旅程更安心。
From Cleanliness to prevention and reassurance, that prioritise what matters most to you. Our Safeguarding measures begin even you fly …. Check Online or with our Mobile app to minimise physical interaction or you can come to the airport to check yourself in at our self-service kiosks where you can print your boarding pass and tag your own luggage….. Our Counters are open and we’re ready to serve you…. But we’ve put a few safety measures in place.. And, as an added protection, our check in counters Kiosks and other common areas have an antimicrobial coating that provides as an invisible barrier against any possible viruses and bacteria …… No matter how you choose to check in you will need to answer a few health –screening questions and have your temperature checked before entering the airport….. If you’re waiting for your flight in our lounges we’ve put in place extra precautions like more hand sanitizers in more common areas, temperature checks, mandatory face coverings and we’ve also remove all newspapers and reading materials…… We’re temporarily offering single serve individually packed dishes ….. And yes, we’re still serving hot meals which we’ll freshly cook right after you’ve placed your order …. Boarding We’re also changing the way we invite you to board, so you can get to your seat as quickly as easily as possible…. Please remember to keep a safe distance from other passengers as your make your way to your seat ….
Checking in our safeguarding measures begin every before you fly, Check in online or with our mobile app to minimise physical interaction or you can come to the airport to check yourself in at our self-service kiosks where you can print your boarding pass an tag your own luggage, our counters are open and we’re ready to serve you but we’ve put a few safety measures in place .. Also as an added protection our checks in counters Kiosks and common areas have an antimicrobial coating that provides as an invisible barrier against an possible viruses and bacteria. No matter how you chose to check in you will need to answer a few health –screen questions and have your temperature checked before entering the airport.. We want to make this process as easy and quick as possible So you can continue on your journey with peace of mind..
In the Cabin The Air conditioning System in every one of our aircraft is equipped with HEPA filters which have a similar performance to those used in hospitals operating rooms , The Cabin Air refreshes every two to three minutes , Together with a Triple defence barrier the Air condition system can filter up to 99.99 percent of airborne particles the movement of air also plays an important role. The filtered air does not flow between passengers it flows from ceiling to the cabin floor before exhausting our from the cabin….
Before your flight and between every single flight we thoroughly clean the entire cabin making sure to wipe and disinfect your seat and everything around it like your armrest, seatbelt, tray table , overhead compartment , monitor as well common areas paying special attention to the lavatories and door handles… we use one of the world’s strongest disinfectants – NetbioKem DSAM.. to ensure the Cabin is completely sanitised ….. And we change every single headset, head rest cover pillow cover, bed sheet and blanket so you can be sure of getting a new clean set when you board … We will offer blocked seats, whenever possible .. You can rest assured that everyone onboard has had their Temperature’s and health history checked… And we required all passengers and crew to wear a face covering throughout the flight ……
Your will also receive a Cathay Care kit which contain useful essentials like an extra face covering and antiseptic wipes and you’ll find hand sanitisers in all our cabin wash rooms so you can easily keep your hand clean.. We have made a few temporary adjustments to our meal service across all classes as guided by our aviation medical team to make sure we prioritise your wellbeing as always while making sure we offer a meal you’ll enjoy….. Outbound Crew ……. Taking Care of our cabin crew is and will remain very important to us… before reporting for duty we check the temperatures of every member of the team and require a detailed health declaration ……. an d while onboard, we equip every member of the team with the protective gear they need.. We’ve introduced stricter rules to make sure our cabin crew minimises contact with the local community during their layover, as much as possible..
Our Measures don’t end here we continue to find ways to better care for you on your journeys with us and help you travel confidently and will continue to keep you informed and updated we look forward to welcoming you onboard soon ..
